---
title: "Bracketeer Support"
slug: "/support.html"
meta_title: "Bracketeer Support"
meta_description: "Support information for Bracketeer, including setup, import, troubleshooting, and support contact details."
---

# Bracketeer Support

This page is for customer support and App Review. It explains what Bracketeer requires, how to verify the core interaction, and where to send support requests.

## Getting Started

1. Install Bracketeer on a Mac running macOS 14 Sonoma or later.
2. Open Bracketeer from the Applications folder.
3. Confirm the app window opens and presents the spec picker.
4. Choose **Import from File** or **Import from URL** to load an OpenAPI or Swagger JSON spec.

## App Review Quick Path

1. Launch Bracketeer from the Applications folder.
2. Confirm Bracketeer opens as a standard macOS app with a native SwiftUI interface.
3. Choose **Import from File** and select a local `.json` OpenAPI spec, or choose **Import from URL** and paste a raw JSON URL.
4. Confirm the spec is parsed and endpoints appear in the sidebar.
5. Select an endpoint, review parameters, and optionally fill headers or a Bearer token.
6. Press **Send** to execute the request and view the response.
7. Open Privacy Policy, Terms of Use, or Support from the app menu.

## Troubleshooting

### Bracketeer does not open

Verify your Mac is running macOS 14 Sonoma or later. Bracketeer requires Swift 6.2 runtime support.

### Import fails or shows an error

Ensure the file is valid Swagger 2.0 or OpenAPI 3.x JSON. Bracketeer does not currently support YAML or remote `$ref` resolution. If importing from a URL, confirm the endpoint returns raw JSON and not an HTML documentation page.

### Bearer token is not saved

Bracketeer stores tokens in the macOS Keychain. If Keychain access is denied, tokens can only be kept in-memory for the current session.

### The legal or support pages do not open

Bracketeer opens Privacy Policy, Terms of Use, and Support in your default browser. Confirm your Mac can open external links from native apps.

## Contact Support

Email [hello@productivitymacapps.com](mailto:hello@productivitymacapps.com).

Include:

- Your macOS version
- Your Mac model if the issue seems hardware-specific
- What you expected and what happened instead
- The Bracketeer app version or build if available
- The OpenAPI spec version you are trying to import (e.g., Swagger 2.0, OpenAPI 3.1)

## Current App Facts

- Platform: macOS
- App type: native desktop utility
- Account required: no
- Core permissions: None (Keychain access optional for token persistence)
- Primary function: import OpenAPI specs, browse endpoints, build and send API requests, inspect responses
- In-app legal links: Privacy Policy, Terms of Use, and Support open in the default browser

## Links

- [Privacy Policy](https://bracketeer.productivitymacapps.com/privacy.html)
- [Terms of Use](https://bracketeer.productivitymacapps.com/terms.html)
- [Landing Page](https://bracketeer.productivitymacapps.com/)